In making a purchase from Dougal Studio you are agreeing to the following terms and conditions:

- The customer acknowledges and agrees to the delivery lead-times and wait times of made-to-order pieces outlined in each product description.

- The customer accepts responsibility for any additional customs charges when placing an order outside of the UK.

- If an order is undelivered (incl. refused at customs/if duty is unpaid) a refund will be processed when the package returns to its origin. The customer will not be compensated for their shipping cost.

- If a shipment goes missing, the Studio will file for compensation from the courier once this has been officially declared. When the compensation is processed the customer will receive a full refund.

- The customer accepts responsibility for liaising with couriers and customs offices outside of the UK, using the tracking number provided, once their shipment has been dispatched.

- The Studio retains the right to cancel an order at any time prior to dispatch and provide the customer with a full refund.

- Made-to-order pieces are non-refundable once they have been dispatched unless in circumstances where it is deemed appropriate by the Studio (e.g. if undelivered)